Hi sorry to hear about that but when you bought the item its not brand new. Nakalagay po "like new" its never been used. And as you said nga po dumating po sa inyo ng maayos yung item. Thats my only guarantee. Wala pong warranty yung item when you bought it from me. The item was broken when you were already using it and under your care. Please try to reach out to any tactics stores. I know may mga kiosks po sila sa mall and try to ask if they can fix it. Thank you for your understanding