BRAND NEW. UNUSED. selling because my hair it TOO thick. This works with thin hair. The package was opened because I had to try it on for a hairstyle unfortunately it was too thin for my hair. Still has the brand new smell. On the package it explains how to properly use it and wash it when you first use it. You can straighten and curl this hair! It won't burn off! Excellent hair extension company Paid over 250 with shipping and converting!